Privacy Policy

Last Updated: September 15, 2026

Creative Coatings respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Billing and shipping information
Vehicle information
Business information
Project details
Artwork, logos, photographs, or files you provide
Quote and order information
Communications you send to us
SMS/text messaging consent information
Other information you provide when requesting a quote, placing an order, contacting us, scheduling a service, or using our website

We may also collect limited information automatically when you use our website, such as browser information, device information, IP address, and website usage data.

How We Use Your Information

Creative Coatings may use your information to:

Respond to questions and inquiries
Prepare and provide quotes
Process and fulfill orders
Communicate regarding artwork, proofs, and approvals
Schedule services and appointments
Coordinate vehicle drop-offs and pickups
Provide production and order-status updates
Arrange pickup, shipping, or delivery
Process payments
Provide customer service
Maintain business records
Improve our website, products, services, and customer experience
Send communications you have requested or consented to receive

SMS/Text Messaging

If you voluntarily opt in to receive SMS or text messages from Creative Coatings, we may use your mobile phone number to communicate with you regarding your inquiries, quotes, artwork proofs and approvals, orders, appointments, scheduled services, vehicle drop-offs, production updates, order status, pickup notifications, customer service, and other communications related to your interaction with Creative Coatings.

Where you have provided the appropriate consent, Creative Coatings may also send occasional promotional or marketing text messages.

Message frequency varies based on your interactions with Creative Coatings. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message from Creative Coatings. For assistance, reply HELP or contact Creative Coatings using the information listed below.

Consent to receive SMS/text messages is not a condition of purchase.

SMS Privacy and Consent

Mobile phone numbers, SMS opt-in data, and SMS consent information will not be sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes.

SMS consent is specific to Creative Coatings and is not transferred to other businesses or organizations.

We may use service providers that help us operate our communications systems or provide services on our behalf. Any access to information by such service providers is limited to what is necessary for them to provide those services to Creative Coatings and does not permit them to use your mobile information or SMS consent for their own marketing or promotional purposes.

Sharing of Information

Creative Coatings may share personal information with service providers when reasonably necessary to operate our business or provide services to you. This may include providers that assist with:

Payment processing
Website hosting and maintenance
Order fulfillment
Shipping and delivery
Printing or production services
Business software and communications
Customer service
Other operational services

These service providers are permitted to use information only as necessary to perform services for Creative Coatings or as otherwise permitted by law.

We do not sell personal information. We do not share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, property, or safety of Creative Coatings, our customers, or others.

Cookies and Website Technologies

Our website may use cookies or similar technologies to operate the website, remember preferences, understand website usage, and improve the user experience.

Some third-party services used on our website may also use cookies or similar technologies according to their own privacy practices.

You may be able to control cookies through your browser settings.

Data Security

Creative Coatings takes reasonable administrative, technical, and organizational measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and financial records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

You may contact Creative Coatings to request access to or correction of personal information you have provided to us.

You may opt out of promotional email communications by following the unsubscribe instructions contained in those communications, where applicable.

You may opt out of SMS/text messaging at any time by replying STOP.

Third-Party Websites

Our website may contain links to third-party websites or services. Creative Coatings is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

Creative Coatings may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last Updated” date.

Your continued use of our website or services after changes are posted constitutes acknowledgment of the updated Privacy Policy, to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Creative Coatings
412 Branch Street
Platte City, MO 64079
Email: info@creativecoatingskc.com
Phone: 816-545-WRAP (9727)